Last updated: December 2025

At Ticktives, our goal is to make your shopping experience as clear and dependable as possible. This Shipping Policy explains how we process, ship, and deliver orders worldwide, including how costs are applied depending on your location.

1. Order Processing Times

Once your order is placed and payment is confirmed, our team begins preparing your items for dispatch.

• Processing Time: 1–3 business days
• Orders placed during weekends or public holidays will begin processing on the next business day.
• If we encounter any unexpected delays (stock checks, carrier delays, etc.), we will contact you directly.

Processing time is separate from shipping/transit time.

2. Where We Ship

Ticktives ships to most countries worldwide, including:

• United States
• Canada
• United Kingdom
• Australia
• India
• New Zealand
• Europe
• Asia
• Middle East
• And additional international destinations

If we cannot ship to your location, checkout will automatically prevent the order from being completed.

3. Free Shipping Countries

To provide additional value to our customers, we offer Free Standard Shipping to the following countries:

• United States
• Canada
• United Kingdom
• Australia
• India
• New Zealand

Orders shipped to these regions include no extra shipping charges.

4. Shipping Costs for Other Countries

For all destinations outside the Free Shipping countries, a standard shipping fee applies.

• Shipping fees are calculated automatically at checkout
• Your final cost will be displayed before you complete your order
• There are no hidden charges, and we do not add fees after checkout

Shipping costs vary depending on the delivery location and carrier rates.

5. Estimated Delivery Timeframes

Delivery time begins after your order has been processed and dispatched.

Typical delivery estimates:

7–17 business days

(Varies by country and local carrier performance)

Please note:
These are average estimates based on normal carrier operations. Delivery times may be affected by:

• Local postal delays
• Customs inspections
• National holidays
• Weather conditions
• High-volume shipping periods (Black Friday, Christmas, etc.)

We do not guarantee delivery dates.

6. Order Tracking & Updates

All orders include tracking information.

• Once shipped, you will receive an email with your tracking number
• Tracking may take 2–5 business days to show the first update
• Some international carriers may update less frequently during transit

If your tracking does not update for more than 7 days, please contact us and we will assist promptly.

7. Delivery Issues & Address Accuracy

To ensure proper delivery, please double-check all shipping details at checkout.

• If an incorrect or incomplete address is provided, the customer is responsible for any re-delivery or return-to-sender fees
• If the carrier marks a package as “delivered” but you have not received it, please check with:

1. 1. Neighbors
   2. Household members
   3. Local post office
   4. Delivery locker or mailbox alternate locations

If the parcel still cannot be located, contact us so we can assist with an investigation.

8. Lost, Delayed, or Stuck Shipments

We are here to help if something goes wrong.

If your package appears lost, stuck, or severely delayed:

• We will contact the carrier on your behalf
• We will request a full investigation
• We will update you throughout the process
• If the carrier confirms the shipment is lost, we will offer a refund or replacement

Please note:
Delays caused by customs, natural events, or seasonal carrier congestion are outside our control.

9. Customs, Duties & Import Taxes

International shipments may be subject to customs inspections and additional duties or taxes depending on your country’s regulations.

• These fees are the responsibility of the customer
• We do not collect or pre-calculate import taxes
• Customs processing may extend delivery times in some countries

If your order is held by customs, you may be contacted by the local authorities or postal service.

10. Shipping Restrictions

Certain items may have shipping limitations due to:

• Local import rules
• Carrier restrictions
• High-risk product categories

If a restriction affects your order, we will notify you immediately and provide alternative solutions.

11. Contact Us

If you have any questions or need assistance with shipping or tracking, our support team is here to help.

📧 Email: reach@ticktives.com
🌐 Website: www.ticktives.com

We aim to respond as quickly as possible and ensure every customer receives clear and helpful support.